Privacy Policy

Effective Date: July 23, 2026

ISM - Immune System Management respects your privacy and is committed to protecting personal information provided through this website or through direct communication with ISM.

This Privacy Policy explains how ISM collects, uses, discloses, retains, and protects personal information when you visit our website, submit an inquiry form, or contact ISM by email, telephone, fax, or other communication methods.

1. Information We Collect

ISM may collect personal information that you voluntarily provide, including:

- Name

- Email address

- Phone number

- Inquiry type

- Referral source

- Information included in your message or inquiry

- Practitioner or professional contact information, where applicable

ISM may also collect limited technical information through the website, such as browser type, device information, pages visited, general location information, and website usage data.

2. How We Use Personal Information

ISM uses personal information for purposes including:

- Responding to inquiries

- Directing messages to the appropriate member of the ISM team

- Communicating with potential clients, existing clients, practitioners, and professional contacts

- Providing information about Aminomics, ISM services, and practitioner collaboration

- Supporting internal administration, recordkeeping, and service improvement

- Meeting legal, regulatory, or professional obligations

ISM does not sell personal information.

3. Health-Related Information

Some inquiries may include health-related information. Information submitted through this website is used to respond to the inquiry, direct the inquiry appropriately, and determine the appropriate next step.

Submitting an inquiry through the website does not create a practitioner-patient relationship and does not replace advice from a qualified healthcare professional.

4. Consent

By voluntarily submitting information to ISM through the website, email, telephone, fax, or other communication methods, you consent to ISM collecting, using, and disclosing that information for the purposes described in this Privacy Policy.

You may withdraw consent, subject to legal, contractual, regulatory, or operational limitations, by contacting ISM.

5. Disclosure of Personal Information

ISM may disclose personal information only where reasonably necessary, including to:

- Members of the ISM team

- Service providers who support website hosting, email, administration, or communication

- Qualified laboratory, professional, or compounding service providers, where applicable and appropriate

- Legal, regulatory, or professional advisors

- Authorities, where required by law

ISM limits disclosure to what is reasonably necessary for the relevant purpose.

6. Third-Party Service Providers

ISM may use third-party service providers to support website hosting, communication, form processing, analytics, administration, laboratory coordination, or other operational functions.

Where personal information is provided to service providers, ISM expects those providers to use the information only for the purpose of providing services to ISM.

7. Website Analytics and Cookies

The ISM website may use cookies or similar technologies to support website functionality, improve user experience, and understand website traffic.

You may adjust your browser settings to block or delete cookies. Some website features may not function properly if cookies are disabled.

8. Safeguards

ISM uses reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, disclosure, loss, or alteration.

No method of electronic communication or storage is completely secure. Individuals should use discretion when submitting information through online forms or email.

9. Retention

ISM retains personal information only as long as reasonably necessary for the purposes for which it was collected, or as required for legal, regulatory, operational, or recordkeeping purposes.

When personal information is no longer required, ISM will take reasonable steps to securely destroy, delete, or anonymize it.

10. Access and Correction

Individuals may request access to personal information held by ISM and may request correction of inaccurate or incomplete information, subject to legal and regulatory limitations.

To make a request, contact ISM using the contact information below.

11. Third-Party Links

The ISM website may contain links to third-party websites. ISM is not responsible for the privacy practices, content, or security of third-party websites.

Individuals should review the privacy policies of any third-party websites they visit.

12. Privacy Contact

Questions, requests, or concerns about this Privacy Policy or ISM’s handling of personal information may be directed to:

ISM - Immune System Management

Ottawa, Ontario, Canada

Email: info@aminomics.com

Phone: 613-239-0220

Fax: 613-239-0222

13. Changes to This Privacy Policy

ISM may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.